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RESUME

CREATIVE SERVICES MANAGER, INTERNAL COMMUNICATIONS

FEDERAL RESERVE BANK OF CHICAGO

August 2021 - Present

–   Works directly with the editorial communications team to produce projects from inception to go-live,
     including logo development, branded templates and developed work flows. Also assists
     internal communications and hospitality on large events to assure branding is on point, including
     graphics for the environment of the event (wall graphics, promotional ads running on Bank screens
     and emails) and event deliverables as well (power point decks and printed/digital signage.)

–   Collaborates with the external affairs team to methodically evolve external branding to align with
     internal so there will not be an obvious disconnect from one brand look to the next.

–   Processes concurrent projects on a weekly basis, including creating carousel graphics for the
     internal site, creating ads for the Bank-wide screens and laying out and creating graphics for a weekly,
     all-employee newsletter.

–   Worked directly with an agency to build a brand for the Chicago Bank and was the lead in the roll out
     process, the refresh of the internal website and the external recruiting site, and the creation and
     implementation of the Brand Messaging Center for all employees to download templates, logos
     and style guides.

–   Managed team of design employees and contractors, including delegating assignments,
     building relationships with external departments to ensure their work is within brand standards
     and using design expertise to evolve existing materials into better-suited formats for internal
     and external audiences.

SENIOR CREATIVE SERVICES DESIGNER, EXTERNAL AFFAIRS &
CDPS


FEDERAL RESERVE BANK OF CHICAGO

August 2017 - July 2021

–   Created quality designs for production of multi-media communications material, including posters,
     web banners, website content, e-alerts, logos and social media posts.

–   Developed department-branded booklets for the Bank president's speaking engagements
     for a consistent look and feel.

–   Worked cross-departmentally to assist with branded events and design projects, such as
     system-wide conferences, monthly newsletter releases, department annual reports and event
     templates for the Events and Hospitality teams.

–   Created web pages for external website, including events and publications, and manages
     CVENT e-alerts for publications.

LEAD GRAPHIC DESIGNER​


NORTHWEST COMMUNITY HEALTHCARE

November 2014 - August 2017

–   Developed and maintained strong brand identity for consumers to easily recognize in the market.

–   Created and maintained an organization-wide online intake process for employees to request

     marketing materials from the marketing and communications team.

–   Worked collaboratively with managers and digital team to create strong promotions for hospital
    service lines through messaging, design and execution.

–   Managed design contractors when necessary for larger promotions or work overflow,
     including outsourcing and billing.

–   Planned and executed photo shoots for Medical Group, ensuring all photography produced was
     within branded guidelines.
    FUN FACT - 

     Designed and assembled (with help!) the NCH parade floats for the 2015 and 2016
     4th of July Parades, in which we took first place for creativity.

SENIOR GRAPHIC DESIGNER

​BRUNSWICK CORPORATION

April 2014 - September 2014

–   Designed individual and collective marketing and POS elements for three brands,
     87 bowling centers total, including direct mail pieces, logos, image retouching, digital media,
    menus, posters, flyers and brochures.

–   Maintained brand guidelines for existing brands as well as developed new concepts and
    brand guidelines for future brands. 

–   Managed entire projects from start to finish, including briefs, planning, bids, vendor contracting,
     installation and delivery.

SENIOR DESIGN ACCOUNT MANAGER / ASSISTANT PRODUCTION MANAGER
​
DR. GRAPHX

January 2008 - April 2014

–   Designed layouts for print and web materials.

–   Processed designs from initial layout, pre-press, production and finishing, all within alloted budget. 

–   Managed production staff to ensure projects were produced at high-quality and in a timely manner. 

–   Worked with clients to develop branding guidelines and implement them, resulting in effective

     marketing campaigns, both online and through print materials. 
     PROMINENT ACCOUNTS INCLUDE - 

     JP Morgan Chase, YMCA, Bacardi, Respiratory Health Association, CNA, MillerCoors, John Hancock
     Observatory, Columbia College, University of Illinois, Lettuce Entertain You and Chicago Gourmet.

RESUME: CV

©2026 by Jennifer Copeland.

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